Privacy Policy

1. Introduction

This Privacy Policy explains how kaltroneva.top Ltd ("we", "us", or "our") collects, uses, processes, and protects your personal information when you visit our website at kaltroneva.top or use our services. We are committed to protecting your privacy and ensuring transparency about our data practices.

kaltroneva.top Ltd is the data controller for the personal information we collect about you. We are registered in Malta with company registration number C96587 and VAT number MT96257431.

2. Data We Collect

The data we collect includes personal information you provide directly to us and information we collect automatically when you use our website and services.

Information You Provide to Us:

• Contact information (name, email address, phone number)
• Company or organisation details
• Communication preferences
• Messages and inquiries sent through our contact forms
• Information provided during consultations or service delivery

Information We Collect Automatically:

• Browser type and version
• Operating system
• IP address and general location data
• Pages visited and time spent on our website
• Referring website or source
• Device information and screen resolution

3. How We Use Your Information

We use your personal data for legitimate business purposes and how we use your information depends on how you interact with our services.

Primary Uses:

• Responding to your inquiries and providing customer support
• Delivering our education platform monetisation analysis services
• Processing and fulfilling service requests
• Communicating about our services and updates
• Improving our website functionality and user experience
• Complying with legal obligations and protecting our rights

Marketing and Communications:

With your consent, we may send you information about our services, industry insights, and updates. You can opt out of marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly.

4. Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use and how to manage them, please refer to our Cookie Policy.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: Trusted third-party providers who assist us in operating our website and delivering our services
• Legal Requirements: When required by law, regulation, or legal process
• Business Protection: To protect our rights, property, or safety, or that of our users or others
• Business Transfers: In connection with a merger, acquisition, or sale of assets

All third-party service providers are required to maintain appropriate security measures and use your information only for the purposes we specify.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

• Contact Information: Retained for up to 3 years after last contact
• Service Records: Retained for up to 7 years for business and legal purposes
• Website Analytics: Typically retained for 26 months
• Marketing Data: Retained until you unsubscribe or withdraw consent

When we no longer need your personal information, we will securely delete or anonymise it in accordance with our data retention schedule.

7. Your Rights

Under the General Data Protection Regulation (GDPR) and other applicable privacy laws, your rights include the ability to control how your personal data is processed.

• Access: Request access to your personal data
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your personal data
• Restriction: Request restriction of processing
• Portability: Request transfer of your data to another organisation
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent for consent-based processing

To exercise these rights, please contact us at [email protected] or +356 22128787. We will respond to your request within one month.

8. Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Staff training on data protection principles
• Incident response procedures

While we strive to protect your personal information, no method of transmission or storage is completely secure. We cannot guarantee absolute security of your data.

9. International Data Transfers

As we are based in Malta (EU), your personal data is processed within the European Economic Area (EEA). If we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as:

• Adequacy decisions by the European Commission
• Standard contractual clauses approved by the European Commission
• Binding corporate rules
• Certification schemes

10. Children's Privacy

Our services are not directed at children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will delete such information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Information

If you have questions about this Privacy Policy or our privacy practices, or if you wish to exercise your rights, please contact us:

13. Supervisory Authority

You have the right to lodge a complaint with a supervisory authority if you believe we have processed your personal data in violation of applicable privacy laws. In Malta, the supervisory authority is: